Writing style – plain, clear and inclusive

Access barriers
Guidelines for overcoming access barriers
Activity

Access barriers

• Unnecessarily complex writing styles cause all users to have difficulty accessing the information.
• Patronising or discriminatory writing styles exclude users.

Guidelines for overcoming access barriers

1. Organise information into small, manageable chunks. Aim for small paragraphs that cover one key idea.
2. Use headings, subheadings, bullets, etc, where possible to break up the information so that it is easier to scan and process.
3. Be clear and to the point.
4. Use headings that accurately describe the content.
5. Use plain English, for example simple sentences, and familiar and precise terms instead of jargon and idiom.
6. Use inclusive language with examples and illustrations that reflect both genders and a range of cultures and age groups.
7. Use correct grammar and spelling.
8. Present key information first, followed by the details.

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Activity

Use the writing style checklist below to assess any accessibility barriers that may be present in your website. If you have ticked 'no' for any item, go to the Guidelines for how to overcome this barrier.

Writing style - plain, clear and inclusive

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1. Information is organised into small, manageable chunks and small paragraphs that cover one key idea.

   Yes No N/A

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2. Headings, subheadings, bullets, etc. are used where possible to break up the information so that it is easier to scan and process.

   Yes No N/A

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3. Information is presented succinctly.

   Yes No N/A

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4. 4 Headings accurately describe the content.

   Yes No N/A

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5. Plain English is used.

   Yes No N/A

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6. Inclusive language is used.

   Yes No N/A

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7. Grammar and spelling are correct.

   Yes No N/A

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8. Key information is presented first, followed by the details.

   Yes No N/A

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